Your Culture is your brand and service depends on who is receiving it and how they perceive it. Encouragement, Empowerment and a Vision .
We will design a service and parts strategy that will ultimately motivate your Dealership to deliver Total Quality Service.
Through measurable and actionable steps, your Dealership will gain a strong culture (E.S.I), higher productivity, greater loyalty, CSI and ultimately the bottom line.
- Initial assessment, setting up your Dealership for success.
- Know the Objectives, Principle, Purpose, ESI, CSI.
- Establish a Game Plan and set attainable goals for your Team.
- Conduct an On-Going Consultations and Observations.
- Monthly follow-up on your Teams success for one year.