Your Service Operations Solutions Provider for your Dealership Business

☎  226-345-0129

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Natio​nwide

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Enthusiasm, Passion, Results

Anthony A.J. Duch, Owner

Service Operations Solutions (SOS) is a unique consulting company working to meet the demands of today and tomorrow’s automotive business.


Hi, my name is Anthony, and I know how important service operations play in the success of your automotive dealership. Through my expertise as an accomplished leader, I can help you improve the performance of your business and your employees.


My approach focuses on your company’s unique potential to improve your business capabilities. I lead with high level of integrity and dedication to your business. After assessing your strengths and weaknesses, I help you to develop an operational plan that can help you grow your business, improve customer relationship and employee satisfaction, and increase your bottom line.

My consulting business, Service Operations Solutions, can provide you with expert advice in all areas of your automotive dealership operations, specifically in service and parts operations. Ready to set your first appointment? Contact me for more information. 

Biography

I started my career in 1986 in the parts department with a GM dealer in Toronto, then worked my way through the department. I advanced myself to the position of assistance parts manager, then eventually became parts manager. I worked with a dealer in Mississauga for over 10 years as Director of Parts and Service, ultimately making him the sole shareholder of the company.


I’ve successfully recruited, hired, and managed a team in all service and parts operations on a new dealer franchise, Team Honda Powerhouse.


I graduated valedictorian in Automotive Management Fixed Operations General Motors University, Automotive Business Management Sheridan College and Parts Inventory Management from Mike Nicholes Management. For 5 consecutive years, received Parts Master Manager award from General Motors.


I have 20 years of Parts and Service experience in the GTA, Owen Sound and Windsor Markets. I take pride in having multiple dealership experience domestic and import.

My Mission

My goal is to provide positive results in all areas of your business with a focus on team building, customer retention, employee satisfaction, customer pay, and, the most important, increasing “the bottom line" of your business.

















Testimonials

"AJ Duch has worked with myself in Service and Parts departments managing and leading his team with achievable goals for over 20 years. He is very knowledgeable understanding the different areas within both departments to help the staff obtain the Sales needed to meet the overall goals. He understands financial statements as well which will also assist in finding strengths and weaknesses within expenses in fixed departments. AJ has a very positive attitude and is very good at seeing strengths and weaknesses within the most important departments within a dealer today. I think AJ can look at a Service or Parts department and analyze strength and weaknesses while putting a plan in place for improvement. Well worth the money."

- Mark Major - President Customer for Life Corp

“AJ taught me the Fixed Operations business from a young age and his guidance continues to play a big role in the progression of my career. He is highly energetic, motivating and practical. AJ is a great asset and his ability to improve performance in both struggling and successful departments is unmatched.”

- David McGroarty – Director of Parts and Service Operations for Mississauga Hyundai and Genesis Mississauga

"During my tenure as District Service Manager with General Motors of Canada I had the opportunity to call on Anthony Duch for three years while he was Director of Parts and Service Operations at Laurie Williamson Pontiac Buick in Mississauga. Upon first meeting I was immediately impressed with Anthony's enthusiasm for the business, for the people and his knowledge as it pertained to achieving CSI and financial objectives while at the same time respecting his obligations to the Factory for the administration of warranty dollars. I grew to realize that Anthony's success did not just flow from his knowledge for the business but also from his ability as a team leader to energize his staff and to have his people share his vision. With his accumulated experience and success in the business I have no doubt in his abilities to achieve whatever it is that he aims to and I know that he would be a valuable asset and make a valuable contribution to whatever organization he is a part of."

- Steve Cosentino -

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